3605 S Tamarac Drive, Suite 200, Denver, CO 80237

About

Pivot Rock Solutions is your trusted partner in auto finance collections. Since 2012, we have been helping dealerships across Colorado, New Mexico, Florida, and Oklahoma manage their “Buy Here, Pay Here” portfolios with confidence and compliance.

As a woman-owned business, we bring both professionalism and a personal touch to the collections process. Our team specializes in:

Auto Finance Collections

Skip Tracing

Bad Debt Legal Collections

Repossession and Remarketing

Collateral Protection Insurance

Bankruptcy Account Management

A couple discusses financial documents with their advisor, highlighting investment strategies.

Why Choose Us

At Pivot Rock Solutions, we understand the unique challenges dealerships face when offering in-house financing. That’s why we handle the complexities of collections, ensuring every action we take aligns with federal and state laws and regulations. By managing the collections process, we give dealerships the freedom to focus on what they do best—selling more vehicles and growing their business.

Pivot Rock Solutions is more than just a collection agency. We are a dedicated partner who values integrity, compliance, and results.

PRIVACY POLICY

Your privacy is important to us at Pivot Rock Services LLC “Company,” “we,” “us,” or “our”), and we are committed to safeguarding, preserving, and respecting your privacy rights. If you are a California resident, you have certain rights with respect to the collection, use, transfer, and processing of your personal information, as defined by the California Consumer Privacy Act (“CCPA”), Cal. Civ. Code § 1798.100 et seq., as amended by the California Privacy Rights Act (“CRPA”) and implementing regulations. This Privacy Policy (“Policy”) describes how we collect, use, share, disclose, retain, and secure the personal information we gather about you through our website https://pivotrocksolutions.com/ (the “Site”). We reserve the right to limit these rights where permitted under applicable law, including where your identity cannot be reasonably verified or to the extent your rights adversely affect the rights and freedoms of others
What Information Do We Collect?
In the previous 12 months, we have collected the following categories of personal information from the Pivot Rock website.

Category Examples Collected Retention Period
A. Identifiers A real name, alias, postal address, online identifier, IP address, email address, or similar identifiers. Yes 5 years
B. Personal Information Name, address, or telephone number (may overlap with other categories). Yes 5 years
C. Protected Classification Characteristics Age, sex (including gender identity/expression), veteran or military status. No N/A
D. Commercial Information Records of personal property, products or services purchased, histories or tendencies. No N/A
E. Biometric Information Fingerprints, faceprints, voiceprints, iris/retina scans, keystroke patterns, etc. No N/A
F. Internet or Other Network Activity Search history, interaction with a website. No N/A
G. Geolocation Data Physical location or movements. No N/A
H. Sensory Data Audio, electronic, visual, thermal, olfactory information. No N/A
I. Professional/Employment Information Job history or performance evaluations. No N/A
J. Non-Public Education Information Grades, transcripts, student schedules, financial or disciplinary records. No N/A
K. Inferences Profiles about preferences, characteristics, behaviors, attitudes, intelligence, etc. No N/A
L. Sensitive Personal Information SSN, driver’s license, passport, account log-ins, financial data, precise geolocation, or communications contents. No N/A

Sources from Which Personal Information Is Collected

We collect your personal information directly from you, from your interaction with the Site, and from publicly available sources. We may collect from—or share with—our affiliates, subsidiaries, joint ventures, or other companies under common control. Information may be combined with other data we collect. All information may be shared with our subsidiaries or affiliates.

Business or Commercial Purposes
  • To present our website and its contents effectively for you and your device.
  • To contact you with information you request.
  • To measure website effectiveness.
  • To provide support, troubleshoot, and respond to requests.
  • To carry out obligations and enforce rights.
  • To notify you about additions, upgrades, or changes on our website.
Third Parties with Whom Information Is Disclosed
  • Categories A, B, and F with service providers.
  • Content posted on social media (which may include categories A and B).
  • All information with subsidiaries and affiliates in connection with services.

We have not shared information for cross-contextual advertising. However, cookies and tracking may be considered a sale under the CCPA. Categories sold: identifiers (e.g., IP addresses), internet/network activity. Categories of recipients: data analytics providers.

We have not knowingly collected, sold, or shared personal information of consumers under 16 years of age.
Individual Rights

a. Right of Deletion

You may request deletion of your personal information, subject to exceptions.

b. Right to Opt-Out

You may opt-out of sale/sharing of personal information. We recognize Global Privacy Control. Note: clearing cookies or using different devices may reset preferences. We will not discriminate against you for exercising your rights.

c. Right of Correction

You may request correction of inaccurate personal information.

d. Right to Limit Use of Sensitive Information

We do not collect sensitive personal information from this website for inferring characteristics.

e. Submitting Requests

Email: notices@pivotrocksolutions.com
Mail: 3605 S Tamarac Drive Suite 200 Denver, CO 80237
Phone: (855) 789-7988

f. Verifying Requests

We verify identity by comparing personal information provided in requests with our records. We may require a signed declaration under penalty of perjury. No account is required. Information provided is only used to verify identity and is deleted afterward.

Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: notices@pivotrocksolutions.com
Mail: 3605 S Tamarac Drive Suite 200 Denver, CO 80237
Phone: (855) 789-7988

 

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