Contact Account Representative

How can we assist you with your account today? 

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Compliments, Concerns or Complaints

We are always trying to improve.  Management at Pivot Rock is always interested in hearing your feedback. Thank you for taking the time to tell us what we did great or what we can improve upon.  A member of our management team will respond to you promptly.

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Contact Sales

Please tell us what services you are interested in learning more about and one of our salespeople will contact you.  Please remember to include your phone number.

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  • What is loan servicing?

    Loan servicing, or collections outsourcing, involves hiring a professional collections company such as Pivot Rock Solutions to handle your entire collection department.  You get to enjoy all of the benefits of having your own buy-here pay-here loan portfolio without all of the hassles of added staff, expensive phone systems, increased rent and money handling issues.  We handle all aspects of the customer service, payments and collections on your accounts and because our owners have over 45 years of experience collecting on sub-prime auto loans, you can rest assured that your portfolio will perform at its best.  What's more, we take good care of your customers and treat them respectfully so they will be sure to come back to your dealership when they need another vehicle.

  • Do your collectors speak Spanish?

    Absolutely!  All of our letters have Spanish versions as well.

  • Are there a minimum amount of loans that you service?

    No, some dealers are new to BHPH and don't have many loans.  Others feel more comfortable testing our services out with a small portfolio to start.  We are here to help your dealership or finance company in whatever volume works for you.  We are excellent at what we do and are confident that you will agree.

  • What if the accounts I wish to transfer for servicing are not new?

    We can begin servicing at any time during the life of the account.  We have a thorough and tested transfer system to insure minimal push-back from your customers.

  • How do you charge for your loan servicing services?

    For loan servicing, Pivot Rock earns a flat percentage on the money we collect.  There are other services that are charged separately such as a full skip trace, repossession and asset disposition.

  • Do you report to the credit bureaus?

    The credit bureaus will not allow us to report the payment histories of our dealer's customers directly, however, we generate the required Metro2 file so you can upload it to the bureaus directly.

  • Are your collectors located off-shore?

    No, all of our collectors work from our headquarters in Denver, Colorado.